Privacy Policy

Thindd Transportation Service PTY LTD (trading as TTSS Coach Tours) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Thindd Transportation Service PTY LTD (ABN: 62 635 301 674) is a Transport for NSW Fully Accredited Bus Operator (Account No. 43163) providing 14 to 24-seater minibus and coach charter services across Greater Sydney. We operate from our depot at 22A Mantis Circuit, Leppington NSW 2179, and provide charter services 24 hours a day, 7 days a week. You can contact us at any time using the details in Section 11.

2. What Personal Information We Collect

We may collect the following types of personal information when you request a quote or book a charter:

• Full name of the primary contact person making the booking
• Phone number (mobile and/or landline) for booking coordination and driver dispatch
• Pickup address and drop-off address(es) for your charter itinerary
• Travel dates and times for your scheduled pickups and drop-offs
• Itinerary details including destinations, venues, stop locations, and special requirements
• Passenger count and group composition (e.g. school students, corporate delegates, wedding guests)
• Communication records including phone call logs, SMS messages, and quote form submissions
• Technical information such as IP address, browser type, and device information when you visit our website

We do not generally collect sensitive information (as defined under the Privacy Act). If we ever need to collect sensitive information (for example, medical or accessibility requirements for passenger transport), we will only do so with your express consent and where it is reasonably necessary.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you submit a quote form on our website, call us on 0425 554 445 or 0423 165 765, or speak with us in person
• From third parties you have authorised (for example, a school administrator, event planner, or another person booking transport on your behalf)
• Automatically when you interact with our website (via cookies and analytics tools)
• From publicly available sources where relevant to our charter services

If we receive personal information about you that we did not solicit, we will deal with it in accordance with APP 4.

4. Why We Collect Your Information

We collect, hold, use, and disclose your personal information for the following primary purposes:

• To generate accurate fixed-price quotes based on your passenger count, dates, and destinations
• To confirm charter bookings and allocate the appropriate 14 or 24-seater air-conditioned vehicle
• To dispatch accredited drivers and manage route planning for your charter
• To communicate with you about your booking (confirmations, reminders, driver details, progress updates)
• To coordinate pickup points, timing, and any itinerary changes on the day of travel
• To process payments and manage billing for charter services
• To respond to enquiries and provide customer support
• To meet our legal, regulatory, and contractual obligations as a Transport for NSW accredited operator
• To comply with Working with Children Check (WWCC) requirements for school excursions
• To prevent fraud and protect the security of our passengers and vehicles

We will only use your personal information for a secondary purpose where you would reasonably expect it, where you have consented, or where it is otherwise permitted by law.

5. Data Handling and Security

We take the security of your personal information seriously. Your data is stored securely and processed via secure CRM (Customer Relationship Management) systems. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, including:

• Secure electronic storage with access controls and staff authentication
• Confidentiality obligations for all staff and contractors
• Physical security at our Leppington depot
• Encrypted transmission of data where appropriate

We do not sell, lease, rent, or trade your personal information to any third party. Your data is used solely for the purposes outlined in this policy.

When personal information is no longer needed for any purpose for which it may be used or disclosed under the APPs, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it (for example, for tax records or transport compliance obligations).

6. Disclosure of Personal Information

We may disclose your personal information to:

• Accredited drivers and dispatch staff who need itinerary details to perform your charter
• Service providers who help us run our business, including IT and hosting providers, CRM platforms, and phone/SMS delivery services
• Professional advisors such as accountants and auditors
• Government, regulatory, or law enforcement bodies where required by law (for example, Transport for NSW compliance or police requests)
• Insurers where relevant to a claim involving our transport services
• Successors in title in the event of a business sale, merger, or restructure
• Any other party with your consent

We require our service providers to handle your personal information consistently with this Privacy Policy and the Privacy Act.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to recognise you, remember your preferences, and analyse how visitors use our website. These are general website performance cookies that help us improve the user experience. You can disable cookies through your browser settings, but some features of our website may not function correctly as a result.

We may use third-party analytics tools to understand traffic patterns and improve our website. These providers may collect information about your use of our website and may set their own cookies.

8. Overseas Disclosure

Some of our third-party service providers (for example, cloud hosting and CRM platforms) may store or process your personal information outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles your information consistently with the APPs, or we rely on a lawful exception under APP 8.

9. Your Rights — Access, Correction, and Deletion

You have the right to:

• Request access to the personal information we hold about you (APP 12)
• Request correction of any information that is inaccurate, out of date, incomplete, or misleading (APP 13)
• Request deletion of your personal information where it is no longer needed for the purpose for which it was collected
• Make a complaint about how we have handled your personal information

To request data access, correction, or deletion, please contact us on 0425 554 445. We will respond within a reasonable period (usually within 30 days).

10. Complaints

If you believe we have breached the APPs or otherwise mishandled your personal information, please contact us first on 0425 554 445. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

11. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new "Last updated" date. Significant changes will be communicated to existing customers where reasonably practicable.

Disclaimer: This policy is a general template and does not constitute legal advice. Thindd Transportation Service PTY LTD recommends seeking professional legal review to ensure full compliance with applicable laws.